Automation Sprint — Offer Terms

1. The Engagement at a Glance

The Automation Sprint is a fixed-scope, fixed-fee engagement in which Sancto designs and builds one automated workflow, demonstrates it operating end-to-end in Sancto's own sandbox environment, and delivers it to the Client as a portable artefact for the Client to import and operate in the Client's own environment.

• Fee: USD 1,900 (Clients invoiced from the Americas, Middle East, Asia-Pacific) / EUR 1,700 (Clients invoiced from the EEA, the United Kingdom, Switzerland, or Montenegro). Fixed; no hidden line items.
• Schedule: approximately 10 business days from Kickoff to Walkthrough, subject to §5.
• Payment: 50% on signature (Kickoff invoice) / 50% on Acceptance (§6, §15).
• Delivery model: sandbox build + walkthrough demonstration + artefact handover. Sancto does not install, configure, deploy, host or operate the workflow in the Client's environment. See §2 and §3.
• Term: closes on the expiry of the 7-day defect-remedy window after Acceptance (§13).
• Provider: Sancto Structure d.o.o., Podgorica, Montenegro.

2. What's Included (Sandbox Build & Artefact Handover)

For the fee above, the Client receives the following — and only the following:

1. Written brief intake. Sancto reviews the Client's written brief (use case, target integrations, business rules, expected inputs/outputs) and confirms scope in the SOW signed before Kickoff.
2. Sandbox build. Sancto designs and builds one (1) automated workflow on Sancto's own n8n instance, using Sancto's own test credentials and synthetic test data. The Client's production systems, accounts, credentials, API keys and live data are not accessed, used or required.
3. Walkthrough demonstration. One (1) live screen-share session, up to sixty (60) minutes, recorded on request, in which Sancto executes the agreed Acceptance test cases against the workflow in Sancto's sandbox and demonstrates that it produces the outputs described in the SOW's Acceptance Criteria.
4. Artefact handover. On Acceptance, Sancto delivers to the Client: (i) the n8n workflow JSON export, (ii) any custom code Sancto wrote specifically for this engagement, and (iii) a written Setup Runbook describing how to import the JSON, which credentials and connections to create, which environment variables to set, and which manual configuration steps the Client must perform in the Client's own environment.
5. Implementation Q&A (goodwill, not an obligation). As a goodwill courtesy and not as a contractual obligation, Sancto will make reasonable efforts to answer written questions about the Setup Runbook for up to thirty (30) minutes in aggregate within fourteen (14) calendar days after Acceptance. This is advisory only. It is not installation, deployment, configuration, troubleshooting or support of the Client's environment, and Sancto may decline or defer at its discretion without liability.
6. Sandbox defect remedy. A seven (7) calendar day defect-remedy window after Acceptance, during which Sancto will remedy defects (a "Defect" = the workflow, when re-executed in Sancto's sandbox under the same test conditions used at Acceptance, fails to perform the function described in the SOW's Acceptance Criteria). Response within two (2) business days; remedy targeted within five (5) business days where feasible. The remedy is limited to re-delivery of the corrected artefact. Defects observed only in the Client's own environment are not covered.

3. What Is NOT Included

The fee does not cover, and Sancto is not responsible for providing, any of the following unless added in a written, signed Change Order at additional cost:

1. Installation in the Client's environment. Importing the workflow JSON into the Client's n8n instance, deploying it to production, or configuring it to run on Client infrastructure.
2. Credential and account setup. Creating, registering, configuring or managing the Client's API keys, OAuth applications, OAuth tokens, service accounts, webhook endpoints, SaaS tenant settings, n8n credentials objects, secrets vaults or equivalent.
3. Live operation and runtime. Hosting, monitoring, alerting, on-call, SRE, incident response, uptime obligations, scaling, log retention, backups or managed operation of the workflow in the Client's environment, at any time.
4. Client-environment troubleshooting. Diagnosis or remediation of issues caused by the Client's n8n setup, version, plugin set, network, firewall, DNS, proxy, IAM, account permissions, quotas, billing status, or any other characteristic of the Client's environment.
5. Historical data migration. Migration, import, transformation or backfill of historical data into the workflow.
6. Performance tuning for Client-specific load, concurrency, throughput or latency targets.
7. Compatibility certification with the Client's specific software versions, plugin combinations, or third-party tooling not listed in the SOW.
8. Deployment Add-On. Should the Client require Sancto to install, configure or deploy the workflow inside the Client's own environment, that work is offered as a separate Deployment Add-On under a separate written agreement and at additional fees. It is not part of the Automation Sprint and is not subject to these terms unless expressly incorporated.
9. Third-party fees. API usage charges, model fees, SaaS subscriptions, n8n cloud seats, hosting, domains, or any consumption-based charges. These are billed directly to the Client by the respective vendor.
10. Custom AI model training, fine-tuning, evaluation harnesses, RLHF or guardrail certification of any kind.
11. Integration with legacy or on-premise systems that lack a documented, supported public API.
12. Native mobile application development (iOS, Android, React Native, etc.).
13. UI / UX design, brand work, visual design, or front-end development beyond what is strictly required for the workflow.
14. Ongoing support, maintenance, upgrades, version bumps, model swaps, or change management after the 7-day defect-remedy window closes.
15. Compliance certifications (SOC 2, HIPAA, PCI, ISO 27001, GDPR audits, DPIAs, etc.), security audits, penetration testing or threat modelling of the Client's environment.
16. Legal, tax, regulatory, financial, medical, accounting or licensed-professional advice of any kind.
17. Anything not expressly listed in §2 or in the signed SOW.

4. Scope & Change Requests

The SOW defines the workflow, its inputs, its outputs, its trigger(s), the synthetic test data set, and the Acceptance Criteria as demonstrated in Sancto's sandbox. Anything outside that definition is a change.

• In scope (no extra charge): clarifications, minor parameter tuning, copy adjustments and minor reordering of steps that do not alter the Acceptance Criteria — handled during build, at Sancto's reasonable discretion.
• Out of scope: new integrations, new triggers, additional workflows, new AI providers, changes to Acceptance Criteria, work in the Client's environment, or any work that materially increases effort.

A change request must be submitted in writing (email is sufficient). Sancto will respond with a Change Order stating effort, fee and revised timeline. A typical Change Order carries a minimum fee of USD 500 / EUR 450 plus the additional effort at Sancto's then-current rate. No change work begins until the Change Order is countersigned. Sancto may decline any change request at its sole discretion.

5. Timeline & Client Dependencies (Minimal)

Because Sancto builds in its own sandbox with its own test data, Client dependencies are intentionally narrow. The 10-business-day target assumes the Client provides, by Kickoff:

1. A written brief stating the use case, the workflow steps the Client expects, the third-party services to integrate with (at the product level only — e.g. "Gmail, Notion, HubSpot"), and the business rules.
2. A representative sample of synthetic or anonymised input data sufficient to exercise each branch of the workflow. The Client must not transmit personal data, special-category data, or production data; if it does, §11 applies and the Client bears all responsibility.
3. A named point of contact with authority to confirm scope and Acceptance.
4. Written responses to Sancto's questions within 48 business hours.

Sancto does not require, and will not accept responsibility for, administrative access to the Client's SaaS accounts, API keys, OAuth credentials, n8n instance, infrastructure, network, or production systems. If the Client volunteers such material it is provided at the Client's own risk and Sancto may decline to use it.

If the Client misses any item above, the timeline pauses for the duration of the delay and resumes on receipt. Sancto is not in breach of the 10-day target for time attributable to Client delay, third-party outage, force majeure, or any event outside Sancto's reasonable control.

6. Payment Terms

• Currency. USD for Clients in the Americas, Middle East and Asia-Pacific; EUR for Clients in the EEA, the UK, Switzerland and Montenegro. Sancto issues the invoice; the Client may not unilaterally convert currency.
• 50% Kickoff invoice. Due on signature of the SOW. Work begins on receipt of cleared funds. Net 7 days.
• 50% Acceptance invoice. Issued on the date of Acceptance (§15). Net 7 days.
• "Working result" defined. The Acceptance invoice falls due when the workflow runs end-to-end in Sancto's sandbox on synthetic test data, producing the outputs described in the SOW's Acceptance Criteria, as demonstrated in the Walkthrough. It is not conditional on the workflow being imported, installed, configured, deployed or operated in the Client's environment. It is not conditional on downstream business outcomes (leads booked, revenue earned, etc.).
• Methods. Bank transfer (USD via international wire / EUR via SEPA), Wise/Revolut Business, and — at Sancto's option — Stripe card payment. Bank and conversion fees are paid by the sender.
• Late payment. Invoices unpaid 14 days past due accrue interest at 1.5% per month (or the maximum permitted by applicable law, whichever is lower) and entitle Sancto to suspend any further work and to withhold the artefact (workflow JSON, custom code, Setup Runbook) until cleared.

7. Refund & Delivery Guarantee

Sancto stands behind the 10-business-day target. If, for reasons attributable solely to Sancto, the workflow is not demonstrated ready for Acceptance within 20 business days of Kickoff (double the target), the Client may elect, as their sole and exclusive remedy:

• (a) a full refund of the 50% Kickoff payment, in which case no artefact, source, workflow JSON or runbook transfers to the Client and any partial work product remains Sancto's exclusive property; or
• (b) continued delivery at no additional fee, with a 10% credit on the Acceptance invoice for each additional full week of delay solely attributable to Sancto, capped at 30%.

The guarantee does not apply where delay is attributable, in whole or in part, to the Client (§5), to a third-party service (§9), to force majeure, or to a Change Order in flight. "Attributable solely to Sancto" is evidenced by Sancto's written project log, which both parties agree to maintain in the shared project channel. This §7 is the Client's sole and exclusive remedy for late delivery.

8. Intellectual Property

• Client owns the engagement-specific deliverable. Conditional on receipt by Sancto of the full Acceptance payment in cleared funds, Sancto assigns to the Client all right, title and interest in: (i) the n8n workflow JSON as configured for the Client's use case, (ii) any custom code Sancto wrote specifically for this engagement, and (iii) the Setup Runbook.
• AI-generated content. Content generated by AI providers when the Client operates the workflow on the Client's data is, as between Sancto and the Client, the Client's property, subject to the AI providers' own terms.
• Sancto retains. Sancto retains exclusive ownership of its pre-existing tools, templates, prompt patterns, internal libraries, reusable workflow components, methodology and general know-how, and grants the Client a perpetual, worldwide, non-exclusive, royalty-free, non-transferable licence to use them as embedded in the deliverable, solely for the Client's internal business purposes. Sublicensing, resale and redistribution are prohibited.
• Open source. n8n is licensed under its Sustainable Use Licence; the Client must comply with that licence in its own use of the n8n instance. Other open-source components are delivered under their respective licences.
• Portfolio rights. Sancto may describe the engagement in anonymised form — workflow category, integrations at the product level, scale and outcome metrics, and the Client's industry — in marketing, case studies and credentials submissions. No Client name, logo, trade secret, customer data or proprietary information is used without prior written consent.

9. Third-Party Services

The deliverable depends on third-party services, which currently include (without limitation) Google (Gemini), Anthropic (Claude), OpenAI (GPT), and n8n GmbH (cloud or community edition), together with whichever SaaS systems the Client elects to integrate.

• The Client's use of those services is governed by the providers' own terms, acceptable use policies and privacy policies, which the Client is solely responsible for accepting and complying with.
• To the maximum extent permitted by law, Sancto is not liable for service interruptions, deprecations, API changes, breaking changes, model swaps, price changes, terms changes, output quality variations, hallucinations, rate limiting, throttling, account suspension, data loss, security incidents or any other act or omission of any third-party provider, at any time, including during build, Walkthrough or any defect-remedy window.
• If a third party materially changes its service during the 7-day defect-remedy window in a way that affects the artefact as demonstrated in Sancto's sandbox, Sancto will use commercially reasonable efforts to advise on a workaround; any remediation beyond best-effort written advice is a Change Order.

10. Confidentiality

Each party will hold the other's non-public business information ("Confidential Information") in confidence, use it only to perform or receive the engagement, and protect it with at least the same care it uses for its own confidential information (and no less than reasonable care). This obligation survives termination for three (3) years. It does not cover information that is or becomes public through no fault of the receiving party, was already known, is independently developed, or is required to be disclosed by law (with prompt notice where lawful).

A separate NDA may be executed at the Client's request; in case of conflict, the NDA prevails over this §10 for the matters it covers.

11. Data Privacy (Sandbox Model)

• Default position: no personal data processing. Sancto builds the workflow in Sancto's own sandbox using Sancto's synthetic test data and Sancto's own test credentials. The Client's production systems, accounts and live data are not accessed. In the ordinary course, Sancto does not process the Client's personal data and is not a Processor of Client personal data within the meaning of the GDPR, the UK GDPR or analogous laws.
• Client obligation: do not transmit personal data. The Client must not include personal data, special-category data, payment card data, children's data, health data or any other regulated data in the brief, sample inputs or any other material submitted to Sancto. If the Client transmits such data in breach of this clause, the Client (a) does so at the Client's own risk and on the Client's sole responsibility, (b) warrants it has all necessary legal bases and rights to do so, and (c) indemnifies Sancto for any resulting claim, in each case to the maximum extent permitted by law.
• Narrow Processor role (only if invoked). Only if and to the extent the Client knowingly and lawfully provides personal data to Sancto for the limited purpose of building the sandbox workflow, Sancto will act as a Processor on the Client's documented instructions, will retain such data only for the duration of the engagement, will delete or return it within thirty (30) days after Acceptance, and will apply commercially reasonable technical and organisational measures. The Client remains Controller. A separate Data Processing Agreement may be executed on request before Kickoff to legal@sancto.me.
• Production data is the Client's responsibility. Once the artefact is handed over and the Client imports and operates it in the Client's environment, the Client is the sole Controller and operator of any personal data flowing through the workflow. Sancto is not a Processor of such data, has no access to it, and bears no responsibility for the Client's lawful basis, notices, security, retention, subject-rights handling or transfers.
• AI providers and SaaS as the Client's own sub-processors / controllers. When the Client operates the workflow in the Client's environment, the AI providers and SaaS systems the Client uses act as the Client's own sub-processors or as independent controllers under their own terms. By approving the SOW, the Client confirms that it has read and accepts those terms.
• Provider privacy policies (the Client should review before signing): Google — policies.google.com/privacy; Anthropic — anthropic.com/legal/privacy; OpenAI — openai.com/policies/privacy-policy; n8n — n8n.io/legal/privacy.
• Sancto's privacy policy: sancto.me/legal/privacy — applies to Client and Client-personnel data Sancto collects directly (contact details, billing, project communications).

12. Limitation of Liability

To the maximum extent permitted by applicable law:

• Cap. Sancto's total aggregate liability arising out of or in connection with the engagement, whether in contract, tort (including negligence), strict liability, statutory duty, warranty, indemnity, misrepresentation, restitution or otherwise, is capped at fifty percent (50%) of the fees actually paid by the Client to Sancto under the SOW giving rise to the claim. This cap is aggregate across all claims and all theories of liability.
• Excluded damages. In no event is Sancto liable for any indirect, incidental, special, consequential, exemplary, punitive or aggravated damages, or for any loss of profits, revenue, anticipated savings, business, contracts, opportunities, customers, data, goodwill, reputation, regulatory standing, or cost of substitute services or procurement, in each case howsoever arising and even if Sancto has been advised of the possibility.
• Specifically excluded — Client environment. Without limiting the foregoing, Sancto bears no liability whatsoever for any act, omission, error, defect, downtime, security incident, data loss, data leak, breach, misconfiguration, cost overrun or regulatory exposure occurring in or in connection with the Client's environment, including the Client's n8n instance, infrastructure, network, accounts, credentials, employees, contractors, sub-processors or end users, whether or not arising from the Client's use of the artefact.
• Specifically excluded — AI outputs and third parties. Sancto bears no liability for AI-provider output (see §13) or for third-party services (see §9).
• Time bar. Any claim arising out of or in connection with the engagement must be brought within ninety (90) days of Acceptance (as defined in §15), or it is irrevocably barred, save where a shorter or longer period is mandatory under applicable law. The parties agree that this period is reasonable in light of the sandbox delivery model and the short engagement lifecycle.
• Carve-outs. The cap and exclusions do not apply to (i) the Client's payment obligations, (ii) either party's breach of confidentiality, (iii) Sancto's IP assignment in §8 once the Acceptance payment has cleared, or (iv) liability that cannot be excluded under mandatory applicable law (including, where applicable, wilful misconduct, fraud, death or personal injury).
• Allocation of risk. The Client acknowledges that the fee reflects this allocation of risk and that, but for these limitations, Sancto would not enter into the engagement on these economic terms.

13. Warranties & Disclaimer

• Narrow sandbox warranty. During the seven (7) calendar day defect-remedy window following Acceptance, Sancto warrants that the workflow, when re-executed in Sancto's sandbox under the same test conditions used at Acceptance, will substantially perform the function described in the SOW's Acceptance Criteria. The sole and exclusive remedy for breach of this warranty is re-delivery of a corrected artefact. This is the only warranty Sancto provides.
• No warranty in Client environment. Sancto provides no warranty, express or implied, that the artefact will install, configure, deploy, integrate, run, scale, perform or remain free from defects in the Client's environment or any other environment outside Sancto's sandbox.
• "AS IS" / "AS AVAILABLE" — full disclaimer. Except for the narrow express warranty above and any warranty that cannot be disclaimed under mandatory law, to the maximum extent permitted by law, the artefact, the Setup Runbook, the implementation Q&A, the Walkthrough and all related materials are provided "AS IS" and "AS AVAILABLE", without warranties of any kind, express, implied, statutory or otherwise, including any implied warranty of merchantability, satisfactory quality, fitness for a particular purpose, accuracy, completeness, title, non-infringement, error-free operation, uninterrupted operation, freedom from harmful components, conformity to description, security, or arising from course of dealing or trade usage.
• AI output disclaimer. AI providers generate outputs probabilistically. Sancto does not warrant, and to the maximum extent permitted by law expressly disclaims any warranty as to, the accuracy, reliability, completeness, suitability, currency, lawfulness, non-infringement, safety or non-offensiveness of AI-generated content. AI output quality depends on inputs, prompts, third-party model behaviour, provider service quality and provider policy, all of which can change without notice. The Client is solely responsible for human review of AI outputs before they reach customers, regulators, employees or other third parties, and for compliance with applicable AI laws and regulations.
• Client warranties. The Client warrants that (i) it has all rights, licences and authority to engage Sancto and to use the integrations and data identified in the SOW, (ii) the brief and sample data do not infringe any third-party right or violate any law, and (iii) its use of the artefact and the third-party services will comply with the providers' terms and with all applicable laws.

14. Governing Law & Dispute Resolution

This engagement is governed exclusively by the laws of Montenegro, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply. This engagement is offered for B2B use only.

Exclusive jurisdiction lies with the Commercial Court of Podgorica (Privredni sud u Podgorici), Montenegro, except for disputes referred to arbitration below. Each party irrevocably waives any objection on grounds of venue or forum non conveniens.

Before filing, the parties will attempt good-faith resolution via a 30-day written-notice period addressed to legal@sancto.me.

Either party may elect to refer a dispute to confidential, single-arbitrator arbitration under the Rules of the Permanent Arbitration at the Chamber of Economy of Montenegro, in English, with the seat of arbitration in Podgorica. Election must be made in writing within 30 days of the dispute notice; once elected by either party, arbitration is mandatory and exclusive for that dispute.

This section is read consistently with the Site Terms at sancto.me/legal/terms, which it supplements for paid engagements.

15. Acceptance (Sandbox Demonstration)

• Acceptance Criteria are defined exhaustively in the SOW in plain-language pass/fail terms — typically "workflow X, triggered by Y in Sancto's sandbox, produces output Z on synthetic test data set W." Items not listed in the SOW's Acceptance Criteria are out of scope for cure under (4) below and are addressed only by a Change Order under §4 — not as additional revisions.
• Where Acceptance happens. Acceptance is determined solely by demonstration of the workflow in Sancto's own sandbox during the Walkthrough. Acceptance does not require, and is not conditional on, the workflow being imported, installed, configured, deployed or operated in the Client's environment.
• Acceptance event. Acceptance occurs on the earliest of:
  1. the Client's written confirmation (email or shared project channel) that the Acceptance Criteria were met during the Walkthrough;
  2. Sancto's completion of the Walkthrough demonstrating the Acceptance Criteria, unless the Client submits a written, specific objection identifying which Acceptance Criterion is not met within two (2) business days of the Walkthrough;
  3. deemed acceptance — no-show / no-schedule. If the Client fails to attend a scheduled Walkthrough, or fails to schedule a Walkthrough within five (5) business days of Sancto's written notice that the workflow is ready, Acceptance is deemed to have occurred on the expiry of that five-business-day period; or
  4. deemed acceptance — use. the Client's import, deployment or any use of the artefact, in whole or in part, in any environment.
• Cure (up to two rounds). If a timely written objection identifies a specific missed Acceptance Criterion, Sancto will, at its discretion and within a reasonable time, cure that specific defect and re-notify. The Acceptance clock then restarts under (3) on the re-notified items only. Up to two (2) cure rounds are available, strictly within the scope of the original SOW Acceptance Criteria; any request that introduces new criteria, integrations, triggers or scope is not a cure but a Change Order under §4. No more than two (2) cure rounds are required.

16. Cancellation

• By Client, before Kickoff. Full refund of the 50% Kickoff payment minus a USD 200 / EUR 180 administrative fee for SOW preparation.
• By Client, after Kickoff. The Kickoff payment is non-refundable. The Client may terminate on written notice at any time; Sancto stops work, retains the Kickoff payment, and is under no obligation to deliver any work product, artefact, source, JSON or runbook. No IP transfers.
• By Sancto. Sancto may terminate at any time on written notice if the Client (i) is more than 7 days late on any invoice, (ii) fails to provide the brief, sample data, point of contact or written responses required under §5 for more than 10 business days, (iii) breaches §11 (data) or §13 (Client warranties), (iv) requests work that is illegal, unethical, infringing, or violates a third-party provider's terms, or (v) makes the engagement commercially or reputationally unviable for Sancto in Sancto's reasonable judgement. On Sancto termination for Client cause, the Kickoff payment is non-refundable; any further work performed is invoiced at Sancto's then-current rate; no IP transfers.
• No cure mechanism. Save for Sancto's single cure right at §15, neither party is required to offer the other an opportunity to cure prior to termination under this §16.
• Survival. §§7 (refund mechanics, where applicable), 8 (IP, subject to payment), 9 (third parties), 10 (confidentiality), 11 (data), 12 (liability), 13 (warranties and disclaimers), 14 (law), 16 (this section) survive termination or expiry.

17. Contact & Miscellaneous

Provider. Sancto Structure d.o.o., Podgorica, Montenegro. Email: legal@sancto.me.

Entire agreement. These Offer Terms, together with the signed SOW and any countersigned Change Order, constitute the entire agreement between the parties on the subject matter and supersede all prior discussions, proposals, marketing materials and correspondence. The Client's purchase order terms, standard supplier terms or click-through terms do not apply.

No reliance. The Client confirms that it has not relied on any statement, representation, assurance or warranty not expressly set out in these Offer Terms or the SOW.

Severability. If any provision is held unenforceable, the remainder remains in force and the provision is reformed to the minimum extent necessary to be enforceable while preserving the parties' original intent.

No waiver. Failure or delay by Sancto to exercise any right is not a waiver of that right.

Assignment. The Client may not assign or transfer this engagement without Sancto's prior written consent. Sancto may assign to an affiliate or to a successor in a corporate reorganisation.

Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, government action, sanctions, epidemics, internet or cloud-provider outages, AI-provider outages or policy changes, or labour disputes.

Notices. Written notices to Sancto must be sent to legal@sancto.me; notices to the Client are sent to the email of the named point of contact in the SOW.